Tockington Park Privacy Policy
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website www.tockingtonpark.com (regardless of where you visit it from), when you become a client, purchase our services or otherwise contact us. It will also tell you about your privacy rights and how the law protects you.
References to “you” or “your” include to you as an individual using our services, whether as an individual or as an employee, representative, agent or contractor representing a business or organisation that is our client.
1 Important information and who we are
Purpose of this privacy policy
1.1 This privacy policy gives you information about how Edward Gunnery, a sole trader who owns and operates Tockington Park, collects and uses your personal data through your use of this website, including any data you may provide when you contact us, enquire about our venue and services and when you become a client of ours.
1.2 This website is not intended for children and we do not knowingly collect data relating to children.
Controller
1.3 Edward Gunnery is the controller and responsible for your personal data (collectively referred to as to “we“, “us” or “our” in this privacy policy). Our ICO number is ZC200065.
1.4 If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 10), please contact the us using the information set out in the contact details section (paragraph 14).
2 The types of personal data we collect about you
2.1 Personal data means any information about an individual from which that person can be identified.
2.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
2.2.1 Identity Data includes first name, last name, any previous names, marital status, title and gender.
2.2.2 Contact Data includes billing address, email address and telephone numbers.
2.2.3 Financial Data includes bank account and payment card details.
2.2.4 Transactional Data includes details about payments to and from you and other details of services you have purchased from or bookings you have made with us.
2.2.5 Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.
2.2.6 Profile Data includes bookings or purchases made by you, your interests, preferences, feedback and survey responses.
2.2.7 Usage Data includes information about how you use our website and services.
2.2.8 Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
2.3 We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
2.4 As part of our booking process, we will collect, use and process Identity Data and Transaction Data which may include information about your religious or philosophical beliefs, sexual orientation and/or health and disability information about you or your guests. Outside of this context, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
3 How is your personal data collected?
3.1 We use different methods to collect data from and about you including through:
3.1.1 Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
(a) enquire about our venue and hire services;
(b) correspond with us about your event or booking;
(c) request marketing to be sent to you; or
(d) give us feedback or contact us.
3.1.2 Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
3.2 Third parties sources. We will receive:
3.2.1 Technical Data from analytics providers such as Google based outside the UK.
3.2.2 Financial and Transaction Data may be collected from providers of payment services (depending on how you opt to make payment to us).
4 How we use your personal data
Legal basis
4.1 The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
4.1.1 Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
4.1.2 Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure client experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
4.1.3 Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
4.1.4 Consent: We may rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.
Purposes for which we will use your personal data
4.2 We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose/Use | Type of data | Legal basis |
| To take your booking and onboard you as a client | (a) Identity
(b) Contact |
Performance of a contract with you
|
| To process and deliver your booking including:
(a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity
(b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us) (c) In relation to any special category personal data, as necessary to comply with any legal obligation and, otherwise, with your explicit consent
|
| To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries (c) Responding to any enquiry you make with us |
(a) Identity
(b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)
|
| To use data analytics to improve our website, services, client relationships and experiences and to measure the effectiveness of our communications and marketing | (a) Technical
(b) Usage |
Necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and
|
| To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Transaction and Marketing and Communications Data | (a) Identity
(b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business)
Consent, having obtained your prior consent to receiving direct marketing communications
|
| To protect the safety and security of our staff, customers, visitors, property and premises, and to investigate incidents and support insurance claims.
|
(a) Identity
(b) Contact |
(a) Processing is necessary for compliance with a legal obligation.
(b) Our legitimate interest in carrying out the processing for the purpose of ensuring safety and wellbeing of individuals and the security of our business. |
Direct marketing
4.3 You will receive marketing communications from us if you have requested information from us or placed a booking with us and you have not opted out of receiving the marketing.
4.4 We may also analyse your Identity, Contact, Technical, Usage and Transaction Data to form a view which services and offers may be of interest to you so that we can then send you relevant marketing communications.
Third-party marketing
4.5 We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
Opting out of marketing
4.6 You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us.
4.7 If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example relating to your booking, updates to our Booking Terms or checking that your contact details are correct.
Cookies
4.8 For more information about the cookies we use and how to change your cookie preferences, please see Cookie Policy.
5 Disclosures of your personal data
5.1 We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above:
5.1.1 Specific third parties such as:
(a) Kubiak Creative Limited, our web hosting provider based in the UK;
(b) Squareup Europe Ltd, our payment system provider based in the UK;
(c) Dropbox Inc, our cloud storage and document management system provider based outside the UK; and
(d) Microsoft, our cloud storage and document management system provider based outside the UK.
5.1.2 Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
5.2 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6.1 We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
6.2 Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:
6.2.1 We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
6.2.2 We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK.
6.3 For more information about the safeguards we put in place, please contact us.
7.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
7.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
8.1 We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
8.2 To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
8.3 By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being clients for tax and legal purposes.
8.4 In some circumstances you can ask us to delete your data: see paragraph 10 below for further information.
8.5 In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Purpose of CCTV
9.1 We operate closed-circuit television (CCTV) at Tockington Park. We consider the use of CCTV to be necessary for our legitimate business interests, including:
9.1.1 complying with the requirements of our alcohol licence;
9.1.2 maintaining the security and safety of our guests, suppliers, staff and visitors;
9.1.3 protecting our property and assets;
9.1.4 preventing, detecting and investigating criminal or suspicious activity; and
9.1.5 supporting insurance claims, investigations and related matters.
CCTV camera locations
9.2 CCTV cameras are installed by us at the following locations within Tockington Park:
9.2.1 at the entry and exit points;
9.2.2 the car park;
9.2.3 the external areas covering each one of the barns (each a Venue, and together, the Venues) and the cottage accommodation (the Accommodation); and
9.2.4 all internal communal points within the Venues.
9.3 Signage is displayed at the entrance of each Venue and at other appropriate locations to notify visitors that CCTV is in operation and to direct individuals to this Privacy Policy for further information about how we collect, keep and process data subjects’ personal data.
Retention and erasure of images gathered by CCTV
9.4 Images from CCTV at Tockington Park are recorded and stored securely on hard drives (the Recordings). The Recordings will be held in secure storage and generally for no longer than six months. Where Recordings may contain evidence of criminal activity or an accident, the relevant Recordings may be kept longer in connection with the investigation and resolution of that incident. Where required by a law enforcement body to retain relevant Recordings, the Recordings will be kept by us or the relevant law enforcement agency for as long as the relevant party requires it.
9.5 At the end of the retention period, all images stored in whatever format will be erased permanently and securely. Any physical matter such as tapes or discs will be disposed of as confidential waste. Any still photographs and hard copy prints will be disposed of as confidential waste.
Access and disclosure
9.6 Access to CCTV images is strictly controlled and limited to a small number of Tockington Park’s authorised personnel.
9.7 No images from our CCTV cameras will be disclosed to any third party, without express permission being given by relevant Tockington Park officers or employees. The use of images, including the provision of images to a third party, will be limited and always in accordance with data protections laws and this Privacy Policy. Images will not normally be released unless satisfactory evidence that it is required for investigation of an alleged offence, to investigate an accident, legal proceedings or under a court order has been produced.
9.8 Your legal rights described in paragraph 10 (including the rights to request access to, correction of, erasure of and restriction of processing of your personal data, where applicable)also apply to the personal data collected through our CCTV system. Such requests are subject to the statutory conditions from time to time in place and should be made in writing using the information set out in the contact details section (paragraph 14).
9.9 In appropriate circumstances, we may allow law enforcement agencies to view or be provided with CCTV footage where this is required in the detection or prosecution of crime.
9.10 We will maintain a record of all disclosures of CCTV footage.
9.11 No images from CCTV will ever be posted online or disclosed to the media.
10.1 You have a number of rights under data protection laws in relation to your personal data.
10.2 You have the right to:
10.2.1 Request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
10.2.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
10.2.3 Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
10.2.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
10.2.5 You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).
10.2.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
10.2.7 Withdraw consent at any time where we are relying on consent to process your personal data (see the table in paragraph 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
10.2.8 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
(a) If you want us to establish the data’s accuracy;
(b) Where our use of the data is unlawful but you do not want us to erase it;
(c) Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
10.3 If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
14.1 If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:
14.1.1 Email address: hello@tockingtonpark.com;
14.1.2 Postal address: Tockington Park, Tockington Park Lane, Bristol BS32 4JE; or
14.1.3 Telephone number: 01454 740026.
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.
16 Changes to the privacy policy and your duty to inform us of changes
16.1 We keep our privacy policy under regular review. This version was last updated on 25 August 2026.
16.2 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.